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Pricing, commitment and billing
Can I get a refund if I change my mind?
Yes: money-back within 14 days of the first payment (30 days on annual plans), on Solo as well as Studio, no justification needed. The Agence plan includes a demo and a pilot before subscribing (so no withdrawal window afterwards, but you have already evaluated it). Agence Scale is under a dedicated contract. Any request goes through /settings or support.
Can I change plans mid-subscription?
Yes, at any time from your settings. An upgrade (Solo → Studio, Studio → Agence) is billed pro rata on the current invoice. Downgrades are not supported in self-service: cancel at the end of the period then resubscribe to the lower plan.
Which currencies are accepted?
Euro (EUR), US dollar (USD), pound sterling (GBP), Swiss franc (CHF) and Canadian dollar (CAD). The displayed price excludes VAT. The currency is set at subscription and does not change — to switch from one currency to another, you must cancel and resubscribe.
Is VAT included?
No. Prices are shown excluding VAT. The applicable VAT (20% France, equivalent EU rate based on your billing country, 0% outside the EU with a valid intra-EU VAT number) is calculated and added at payment by Stripe Tax.
Is there any commitment?
None. The subscription runs monthly or yearly as you choose, cancellable at any time. Cancellation takes effect at the end of the current period. You keep access to your data for 90 days after cancellation, then it is purged according to your retention policy.
Can I pause my subscription?
Yes, up to 3 months per calendar year, for legitimate reasons (maternity/paternity leave, off-season for seasonal photographers, illness, temporary financial difficulties). Billing is suspended during the pause. Available from /settings/billing.
What is Leeza and what are the two tiers?
Leeza is our AI assistant. Tier 1: basic conversational, included in all plans. Tier 2: advanced models (quote suggestions, moodboard generation, assisted retouching) included in Studio and Agence. You can enable or disable Tier 2 at any time — it is OFF by default to avoid unintended credits.
When should I move to Agence Scale?
As soon as you exceed 20 active seats, need a dedicated customer success manager, or your case requires custom contracts (negotiated DPA, specific SLA, multi-year commitment). Our sales team supports you — pricing starts at 1 499 €/month and adjusts to your needs.
Data, security and trust
Where is my studio's data hosted?
In the European Union, with our infrastructure host. Application processing and file storage fall within the same geographic perimeter, which avoids a transfer outside the EU in normal operation.
Can a collaborator see all of the studio's projects?
No, unless you decide otherwise. Access is granted per person and per scope: a second shooter or a service provider only sees the assignments they are attached to. Filtering is applied at the source, in the database, not just hidden on screen.
Who owns the images uploaded to Synaptiik?
You do. Synaptiik is a technical service provider: it hosts and transmits your files on your behalf. No usage rights are acquired over your images, and they are never resold or used for third-party commercial purposes.
What happens if one of my clients requests erasure of their data?
The request is processed within the timeframe set by GDPR. Because data is attached to an organization and a project, it can be located and then deleted, subject to legal retention obligations — invoices, in particular, must be kept for the duration required by law.
Can Leeza act on my data without my consent?
No. Every recommendation is presented with its reason and its alternative, no commercial decision is executed without explicit validation, and the assistant can be switched off per account and per portal.
What happens to my data if I cancel my subscription?
It remains accessible for thirty days after cancellation, giving you time to export your projects, documents, and files. After that period, it is purged according to the retention policy applicable to your account.
How does Synaptiik handle the money flowing through the platform?
Payments are processed by Stripe, our licensed payment provider. Synaptiik never holds funds in an escrow account: they are settled directly to the professional or contractor concerned. A flat 5% service fee applies identically across all relevant services — never presented as a variable commission.
How do I cancel my subscription?
Synaptiik has no commitment: cancellation happens from your billing space, with no contractual notice or exit fees. Your data stays accessible for thirty days after cancellation so you can export your projects.
Is Synaptiik actively developed?
Yes. The Synaptiik blog shows the publish date of every article, updated as the product and regulatory framework evolve — you can check the freshness of the content yourself on /blog. The business guides (/ressources) are also revised when the legal framework changes.