How does the money-back guarantee work?
You start with no commitment, at full price. If Synaptiik isn't right for you, you get a full refund on simple request within 14 days (30 days on yearly plans), on Solo, Studio and Provider. Cancel in 2 clicks, any time.
Can Leeza act without my approval?
No. Leeza prepares and proposes, you stay in control — traceable and reversible. Every binding action (sending to a client, a document, a payment) waits for your approval, with the signal, reason and confidence level shown. Her credits are included in your plan with a hard cap: never a surprise bill.
Is the client portal billed extra, or per client?
Neither. The full client portal is included in every plan, at no cost per client. Your clients create their brief, track their project, sign, pay and receive their images there — in your colors.
Are my data and images secure?
The application is hosted in the European Union, data is encrypted in transit and at rest, and processed in line with GDPR. Your images remain your property, without exception. Two-factor authentication and strict data isolation per studio.
I do drone work on the side — is that a paid module?
No. The drone pilot module (fleet, flight plans, logbook, certifications, regulatory file) is included in every plan. It documents your regulatory paperwork; compliance (EASA / DGAC) stays your responsibility as pilot. Your drone missions live in the same thread as your other projects.
Can I migrate my existing projects and contacts?
Yes. Importing your contacts, ongoing projects and document templates is guided from studio setup. On the Agency plan, dedicated onboarding support is included.
Can I use Synaptiik outside France?
Yes. Synaptiik serves imaging professionals across Europe and internationally: invoicing in 5 currencies (EUR, USD, GBP, CHF, CAD), a multilingual interface (coverage being extended), GDPR compliance and data hosted in the European Union. The drone module helps you document European regulation (EASA), which remains your responsibility.
Am I ready for electronic invoicing?
Synaptiik generates your invoices in Factur-X format and prepares the connection to an approved platform, for the reform as transposed in France (reception by September 1, 2026, issuance by September 1, 2027 for small/medium businesses). You'll be supported at every legal deadline, with no paid add-on.
Do I have to pay for my providers?
No. You invite your providers at no extra cost on your plan. Their public listing on the Marketplace is free; if they want to take part in missions with their full portal (calendar, agreements, invoicing, reputation), the €29/month Provider subscription is on them.
Do my clients see the Synaptiik brand?
Your brand comes first. The client portal, galleries and documents carry your identity — logo, colors — from the Solo plan. Full white-label (your own domain, emails in your name, removing Synaptiik mentions) is available on the Agency plan.
How is video handled?
Video is a pipeline in its own right: edit versions, frame-by-frame timecoded review with your client, unlimited iterations. You import your files in their delivery formats, subtitles included.
Who owns my images?
You do, without exception. Synaptiik is a work tool, never a rights holder: your images, files and data remain your property, exportable at any time.
How does cancellation work?
In 2 clicks, from your billing area, no call and no justification needed. Cancellation takes effect at the end of the current period, and your data remains exportable.