Terms of Use

SYNAPTIIK is a SaaS (Software as a Service) platform intended for professional photographers, videographers and drone operators. It provides tools for project management, production, client collaboration, billing, artificial intelligence (Leeza assistant) and matchmaking.

These Terms define the conditions under which any user may access and use the services offered by SYNAPTIIK. Commercial terms (prices, plans, refunds) are set out in the Terms of Sale.

Access is reserved to adult individuals or to legal entities with legal capacity. The platform is intended for exclusively professional (B2B) use: consumer subscriptions are not offered.

Use requires an Internet connection and a compatible web browser. SYNAPTIIK strives to keep the service accessible 24/7, subject to maintenance operations, force majeure events and the SLA commitments set out in the Terms of Sale.

Registration is open to imaging professionals (photographers, videographers, drone operators, producers, agencies) and to their clients by invitation. The user undertakes to provide accurate, complete and up-to-date information.

Each user is responsible for the confidentiality of their login credentials. As access is exclusively professional, the collection of professional identification information (SIRET/SIREN, intra-EU VAT number for EU entities outside France) may be required prior to subscription or first billing.

Subscriptions include no free trial period: subscription is made at the full price, with no commitment. In return, a “satisfaction guaranteed or your money back” commercial refund policy is provided for in the Terms of Sale depending on the plan subscribed to (14 days for the monthly plan, 30 days for the annual plan, for eligible plans).

The user undertakes to:

• use the platform in accordance with its intended purpose and these Terms;
• not compromise the security or proper operation of the service;
• not upload or distribute unlawful, defamatory or infringing content, or content that violates the rights of third parties (privacy, image rights, copyright, trademark, French Data Protection Act);
• comply with applicable law, in particular regarding the image rights of photographed persons, the intellectual property of delivered works and the protection of personal data;
• comply with the regulations on the use of unmanned aircraft for drone operators (French decree of 3 December 2020, “open” and “specific” categories);
• not use automated systems (bots, scraping, reverse engineering) to access the service without prior written authorisation;
• report any security breach or fraudulent use.

The SYNAPTIIK platform, its source code, its interface, its features, its artificial intelligence prompts and integrations, its texts, graphics and databases are the exclusive property of SYNAPTIIK and are protected by intellectual property law.

Content uploaded by the user (photos, videos, briefs, documents) remains their exclusive property. The user grants SYNAPTIIK a non-exclusive, worldwide licence, limited to the duration of the service, solely for the purposes strictly necessary for the technical operation and security of the platform (storage, delivery to the recipient, image processing, indexing).

SYNAPTIIK does not use any user content to train its own AI models. Leeza Level 2 interactions with anonymised learning are strictly explicit opt-in only (see AI Transparency page).

The platform integrates an AI assistant named Leeza, powered by third-party models (Anthropic Claude). Leeza constitutes a general-purpose artificial intelligence (GPAI) system within the meaning of EU Regulation 2024/1689 (AI Act).

Outputs generated by Leeza (briefs, suggestions, texts, analyses) are provided for guidance only and may contain inaccuracies or omissions. The user is solely responsible for verifying these outputs and deciding whether to use them before any commercial, legal or contractual action. Any content generated by Leeza is clearly flagged in the interface.

Full transparency, models used, user rights, deactivation: /legal/ai-transparency.

SYNAPTIIK acts as a hosting provider within the meaning of Article 6 of the French LCEN law (law 2004-575) for uploaded content. As such, SYNAPTIIK does not conduct general monitoring of content but undertakes to remove it promptly upon proper notification of illegality.

Reporting unlawful content: /legal/contenus-illicites. Copyright notification: /legal/droits-auteur.

The processing of personal data is described in the Privacy Policy and governed by a Data Processing Agreement (DPA) appended to the Terms of Sale for professional clients.

SYNAPTIIK commits to a target service level of 99.9% (excluding scheduled maintenance announced at least 48 hours in advance). Compensation terms in the event of non-attainment are set out in the Terms of Sale.

Critical maintenance operations (security, incidents) may be carried out without notice. SYNAPTIIK strives to minimise the impact on users.

SYNAPTIIK reserves the right to suspend or terminate the access of any user in the event of a serious breach of these Terms, in particular: fraud, unlawful activity, unpaid amounts exceeding 30 days, or manifestly abusive use of resources.

The user may terminate their account at any time from their settings. The applicable commercial conditions (refund, timeframes, data export) are described in the Terms of Sale and in the GDPR export procedure.

SYNAPTIIK provides its services under a best-efforts obligation (obligation de moyens). Its overall liability, on any basis whatsoever, shall not exceed the amounts actually received from the user concerned during the twelve (12) months preceding the event giving rise to liability.

SYNAPTIIK shall not be held liable for: indirect damages (loss of business, loss of opportunity, loss of image, loss of clientele); inaccuracies or infringements of third-party rights resulting from the use of unverified AI outputs; content uploaded by users; failures of communication networks outside the contractual scope.

These Terms apply exclusively to professionals acting within the scope of their business (B2B). In accordance with Article L. 221-3 of the French Consumer Code (interpreted a contrario), the provisions relating to the 14-day right of withdrawal (Articles L. 221-18 et seq.) do not apply to professional users whose activity is related to their main activity and who employ 5 or more employees.

For professional users who nevertheless benefit from a 14-day right of withdrawal (micro-businesses with fewer than 5 employees subscribing outside the scope of their main activity), access to the service constitutes an express and informed waiver of that right, in accordance with Article L. 221-28 13° of the French Consumer Code (digital content supplied on an intangible medium whose performance has begun with the consumer's prior express consent and express waiver of their right of withdrawal).

SYNAPTIIK does, however, offer a commercial refund whose terms vary depending on the plan subscribed to and are described in Terms of Sale, Article 6.

SYNAPTIIK may amend these Terms at any time. Any substantial amendment is notified to the user by email at least 30 days before it takes effect, with the option to refuse by terminating their account without penalty.

Continued use beyond the 30-day period constitutes acceptance of the amended Terms. A version history is available on request at legal@synaptiik.fr.

Neither party may be held liable for failure to perform its obligations in the event of force majeure within the meaning of Article 1218 of the French Civil Code. This includes in particular: serious unavailability of third-party cloud infrastructure (Vercel, Supabase, Stripe), large-scale cyberattacks, decisions by government authorities directly affecting the continuity of the service.

The business continuity plan implemented by SYNAPTIIK is described on the Service Continuity page.

These Terms are governed by French law. Any dispute relating to their interpretation or performance shall, failing amicable settlement, fall within the exclusive jurisdiction of the courts of Bourg-en-Bresse, the location of SYNAPTIIK's registered office.

SYNAPTIIK adheres to the FEVAD mediation scheme for eligible disputes (mediateurfevad.fr).

For any question relating to these Terms: legal@synaptiik.fr — SYNAPTIIK, place des Dombes, 01140 Thoissey, France.