Terms of Sale
This is a translation provided for convenience only. In the event of any discrepancy, the French version alone is legally binding.
These Terms of Sale (hereinafter the “Terms”) apply to any subscription to the SYNAPTIIK platform, published by Franck FROMONT, a sole trader (Entrepreneur Individuel) operating under the trade name SYNAPTIIK. Together with the Terms of Use, the Privacy Policy and the DPA, they form the entire contractual framework.
Article 1 — Purpose and scope
These Terms define the financial and contractual conditions applicable to the subscription and use of the paid services of the SYNAPTIIK platform.
Any subscription, regardless of its method (online self-service or a quote signed electronically within SYNAPTIIK for the Agence Scale offer), implies full and unreserved acceptance of these Terms.
The services are reserved for professionals acting within the scope of their business (B2B). Proof of registration (French SIRET/SIREN, intra-EU VAT number for EU entities outside France, local equivalent for international subscriptions) may be required.
Article 2 — Offers, pricing and currencies
SYNAPTIIK offers three monthly or annual plans (prices excl. tax):
| Plan | Target | Monthly | Annual (−16.67%) |
|---|---|---|---|
| Solo | Independent — 1 seat, 250 GB, 1,000 Leeza credits | €149 excl. tax / month | €1,490 excl. tax / year |
| Studio | Studio 2 + 1 seats (€60 excl. tax/extra seat), 500 GB, 2,000 credits, multi-seat collaboration | €249 excl. tax / month | €2,490 excl. tax / year |
| Agence | Agency 8 + 12 seats (€60 excl. tax/extra seat), 3 TB, 10,000 credits, multi-brand 2, full white-label, SSO | €599 excl. tax / month | €5,990 excl. tax / year |
| Agence Scale | ≥ 20 seats, dedicated sales support (quote) | from €1,499 excl. tax / month | on quote |
The detailed list of features, quotas and add-ons per plan is published on the /pricing page and forms an integral part of these Terms.
Core currencies: EUR (reference), USD, GBP, CAD, AUD. Conversion is applied daily at the rate published by Stripe according to the billing currency chosen by the client.
VAT: the applicable VAT is that of the country of subscription (B2B rule). The intra-EU VAT number of an EU client (outside France) is verified via VIES to apply the reverse-charge mechanism.
Article 3 — Add-ons, Leeza credits and overages
Add-ons are available à la carte (additional storage, Level 2 Leeza credits, additional seats, document translation packs, marketplace certifications). Prices are published on /pricing.
Leeza credits (Level 2 with opt-in anonymised learning) are consumed per request. Credits included in the plan cannot be carried over from one month to the next. Credits purchased as an add-on are valid for 12 months from the date of billing.
In the event of exceeding included quotas (storage, seats, credits), an alert is issued at 80% and then 100%. Beyond that, continued use of the service may result in automatic billing of add-ons at the applicable rate, after prior notice to the user.
Article 4 — Price of Synaptiik's services and service fees
4.1 Nature of SYNAPTIIK's remuneration
SYNAPTIIK invoices exclusively for the services it provides in its own name, in particular platform subscriptions, additional credits or features, infrastructure, matchmaking, orchestration, management, managed production, tracking and digital delivery services, and, more generally, the services expressly described in the offer subscribed to or in the summary presented before the order.
This remuneration constitutes SYNAPTIIK's own claims, corresponding to services distinct from the sale of goods or services carried out between users of the platform.
SYNAPTIIK does not act, merely by providing these services, as the seller of the goods or services offered by professional users, nor as a commission agent acting in its own name on their behalf.
4.2 Forms of service fees
Depending on the offer, the journey or the service used, SYNAPTIIK's remuneration may take the form of:
- a recurring subscription;
- a fixed price;
- an add-on or a paid option;
- a number of credits consumed;
- a service fee per transaction;
- a matchmaking or intermediation fee;
- an amount calculated in proportion to the value of the transaction concerned.
The fact that a service fee is calculated as a percentage of the amount of an order or a service does not alter either the identity of the main seller or provider, or the nature of the service invoiced by SYNAPTIIK.
The rate, basis, foreseeable amount or calculation method of the fees is communicated to the debtor before they commit.
4.3 Debtor of the service fees
The debtor of the service fees is the person expressly designated in the offer, the order journey, the contract or the applicable specific terms.
Where the fees remunerate a service provided to a professional, in particular a shop, matchmaking, orchestration, managed production or transaction management service, they are invoiced to that professional.
They do not constitute part of the price collected by SYNAPTIIK on behalf of the client, the seller, the provider or any other beneficiary.
No fee may be charged to a user without prior information on its principle and calculation method.
4.4 Separation between the main price and SYNAPTIIK's fees
The price of the goods or services sold by a professional to their client constitutes that professional's own claim.
The fees owed to SYNAPTIIK constitute a separate claim corresponding to the platform's own services.
The professional's invoice to their client and the invoice issued by SYNAPTIIK for its services are legally and accounting-wise distinct, including where the amounts are settled during a single technical payment journey.
The order or payment summary indicates, where several amounts are presented simultaneously:
- the identity of the seller or provider who is the creditor of the main price;
- the nature and amount of the main price;
- the nature and amount of SYNAPTIIK's service fees;
- the identity of the debtor of each amount;
- the identity of the payment service provider responsible for the transaction.
4.5 Payment processing
Payments owed to professionals, sellers, providers or other beneficiaries are processed by an authorised payment service provider, according to the applicable circuit.
SYNAPTIIK does not receive into its operating bank account, hold, or pay out funds belonging to a third party.
Where a payment service provider allows simultaneous settlement of the main price and SYNAPTIIK's service fees, it carries out the allocation of amounts in accordance with its own terms and the applicable contractual arrangement.
Amounts owed to SYNAPTIIK for its own services may be collected directly by the payment service provider and paid to SYNAPTIIK in settlement of its separate claim.
This technical organisation does not have the effect of making SYNAPTIIK the seller of the main goods or service, nor the creditor of the amounts due to the professional.
4.6 Print shop and photographic products
Prints and photographic products offered in a shop created using SYNAPTIIK are sold by the professional operating that shop, whose identity is communicated to the client before any order.
SYNAPTIIK provides the professional with a separate service which may notably include shop infrastructure, catalogue management, the order journey, transmission of files and instructions, production orchestration, production tracking, logistics, support and reporting tools.
The corresponding fees are invoiced to the professional at the applicable rate. They do not constitute the sale price of the print to the end client.
4.7 Matchmaking services and Mission Flash
Where SYNAPTIIK actually carries out a matchmaking between a client (donneur d'ordre) and a professional, intermediation service fees may be due under the conditions communicated before acceptance of the matchmaking.
These fees remunerate in particular the presentation of the opportunity, access to the secure journey, contractual tools, transactional infrastructure, tracking mechanisms and associated services.
The triggering event, the debtor, the amount, the basis, the conditions of chargeability and, where applicable, the refund conditions for these fees are specified in the specific terms applicable to the service.
These fees do not confer on SYNAPTIIK the status of a party to the service contract concluded between the client (donneur d'ordre) and the professional.
4.8 Cancellation and refund of service fees
Refund conditions depend on the nature of the service actually provided.
Where a matchmaking, journey-opening, processing or orchestration service has been fully performed before the cancellation of the main service, the fees corresponding to that service may remain due to SYNAPTIIK, provided that this rule was brought to the debtor's attention before they committed.
Fees may not, however, be retained for a SYNAPTIIK service that has not been performed, save for any distinct applicable legal or contractual provision.
The rules relating to cancellations, refunds and disputes are set out in the specific terms of the service concerned.
4.9 Taxes and invoicing
Unless stated otherwise, prices and fees are presented excluding tax or all taxes included depending on the client's status and applicable tax rules.
SYNAPTIIK issues an invoice corresponding to its own services and to the amounts for which it is the creditor.
Where SYNAPTIIK materially issues an invoice in the name and on behalf of a professional, this operation is carried out under a separate invoicing mandate and does not make SYNAPTIIK the seller, provider or creditor of the invoiced transaction.
Article 5 — Order, invoicing and payment
The order is deemed formed upon validation of the online payment (or the electronic signature of the quote for Agence Scale plans) and acceptance of the Terms via clickwrap.
Payment is made by credit card, SEPA direct debit, bank transfer (Agence Scale exclusively) or Apple Pay / Google Pay wallet, via the payment solution Stripe Payments Europe, Ltd (Dublin, Ireland). SYNAPTIIK does not retain any credit card data.
Invoices are issued automatically at each due date (monthly or annual) and are accessible in the client area. A failed payment triggers an automatic retry (Stripe Smart Retries) and then, after 7 days, suspension of the service. After 30 days, termination as of right may be declared.
Annual plans are billed in a single instalment at subscription and at each tacit renewal. No pro rata refund is given in the event of termination during an annual commitment (except in the case of a commercial refund).
The invoicing and collection carried out by SYNAPTIIK under this article relate exclusively to its own services (subscriptions, add-ons, Leeza credits). Amounts owed to a third party (remuneration of a professional, Mission Flash, Marketplace, print shop, rental between professionals) are handled according to the architecture set out in Article 4: SYNAPTIIK is neither the creditor nor the collector of those amounts.
Article 6 — Commercial refund policy
Except where legally applicable, SYNAPTIIK implements a commercial refund policy that varies by plan:
- Solo plan: full refund on request within 14 calendar days following the first payment for the monthly plan (30 days for the annual plan), with no condition other than reasonable use (excluding manifest fraud).
- Studio plan: full refund on request within 14 calendar days following the first payment for the monthly plan (30 days for the annual plan).
- Prestataire plan: full refund on request within 14 calendar days following the first payment, carried out on a self-service basis (limited to once per account).
- Agence and Agence Scale plans: no refund after subscription. These plans presuppose a prior commercial demonstration and, for Scale, a contractual 30-day pilot period.
Requests should be sent to billing@synaptiik.fr. The refund is made to the original payment method within a maximum of 14 business days.
For add-ons (Leeza credits consumed, signed certifications, additional storage activated), only the unused volume may be refunded.
Express waiver of the B2B right of withdrawal: immediate access to the platform constitutes an express and informed waiver of any 14-day right of withdrawal (Article L. 221-28 13° of the French Consumer Code). See Terms of Use, Article 12.
Article 7 — Term, amendment and termination
The subscription is entered into for a monthly or annual term with tacit renewal. Termination may be made at any time from the client area, effective at the end of the current period.
Any change of offer (upgrade, downgrade) is effective immediately for upgrades (with upward pro rata billing), and at the end of the current period for downgrades.
SYNAPTIIK reserves the right to terminate the contract in the event of a serious breach by the user: fraud, unpaid amounts exceeding 30 days, manifestly unlawful activity, abusive use of resources. Termination is notified by email with 7 days' notice (except in the case of proven fraud: immediate termination).
Article 8 — White-label and third-party trademarks
The Studio and Agence plans include interface customisation (white-label) at distinct tiers: the light tier for Studio (logo, colours, trade name); the full tier for Agence (including a custom CNAME domain, an email subdomain and hiding of “SYNAPTIIK” branding).
The Agence plan also allows multi-brand management (up to 2 distinct brands; 5 for Agence Scale). Each brand may have its own custom domain, subject to technical verification (CNAME) and the user's effective right to use the brand.
The user indemnifies SYNAPTIIK against any claim relating to the use of trademarks, logos and content that they distribute via the platform.
In the event of termination, custom branding elements are retained for 90 calendar days before permanent deletion, allowing reactivation of the subscription without loss of configuration.
Article 9 — Service level commitment (SLA)
SYNAPTIIK commits to maintaining monthly availability of critical features (authentication, project cockpit, checkout, API) greater than or equal to 99.9%, excluding scheduled maintenance windows announced at least 48 hours in advance.
Where cumulative downtime exceeding 0.1% is measured over a calendar month (i.e. more than 43 minutes), an automatic credit is applied to the following month's invoice according to the formula:
credit = (downtime_minutes / minutes_total_month) × tenant MRR
The credit formula applies from Q3 2026 (technical implementation in progress). For any prior major incident, compensation is handled on a case-by-case basis on request at billing@synaptiik.fr.
Article 10 — Liability and warranties
SYNAPTIIK undertakes to provide the service with professional diligence under a best-efforts obligation (obligation de moyens). Professional civil liability insurance is taken out with a French insurer from the first billing of an Agence plan (details of the policy and policy number available on request).
SYNAPTIIK's liability, on any basis whatsoever and for all cumulative damages, is expressly capped at the amounts actually received over the last 12 months.
Excluded are: indirect damages (loss of business, loss of clientele, loss of image, loss of opportunity, data not backed up locally by the user); disputes resulting from the unverified use of Leeza AI outputs; infringements of third-party rights caused by user content; cases of force majeure.
SYNAPTIIK does not warrant that outputs generated by Leeza are free of any infringement of third-party rights. The user remains solely responsible for prior verification before any commercial or contractual use.
Article 11 — Subprocessors and security
For the performance of the services, SYNAPTIIK uses subprocessors, the list of which is kept up to date in the Privacy Policy and the DPA. The main ones are: Vercel, Supabase, Stripe, Backblaze, Resend, Anthropic, PostHog, Better Stack, Brevo.
Each subprocessor is subject to an agreement compliant with Article 28 GDPR, with verification of guarantees for transfers outside the EU (standard contractual clauses and Data Privacy Framework where applicable).
Article 12 — Assignment and subcontracting
SYNAPTIIK may assign this contract as part of a restructuring, merger, acquisition or asset transfer transaction, provided the assignee assumes all of the obligations in full. The client is informed with 30 days' notice and has a right to terminate without penalty.
Article 13 — Force majeure and continuity
Events considered as force majeure within the meaning of Article 1218 of the French Civil Code are unforeseeable, irresistible and external events preventing normal performance of the service, in particular major failures of cloud subprocessors.
SYNAPTIIK has formalised a documented continuity plan covering the securing of critical access, the designation of a trusted person, and notarised escrow. Details: Service Continuity page.
Article 14 — Governing law and jurisdiction
These Terms are governed by French law. Any dispute shall, failing amicable settlement or mediation (FEVAD), fall within the exclusive jurisdiction of the courts of Bourg-en-Bresse.
Article 15 — Contact
Commercial and refund questions: billing@synaptiik.fr — Contractual questions: legal@synaptiik.fr — Technical support: contact@synaptiik.fr.