Reporting illegal content
This is a translation provided for convenience only. In the event of any discrepancy, the French version alone is legally binding.
SYNAPTIIK operates as a hosting provider within the meaning of article 6 of French law no. 2004-575 of 21 June 2004 on confidence in the digital economy (LCEN) and of EU Regulation 2022/2065 (Digital Services Act). As such, its liability for content uploaded by users is limited, subject to prompt removal following a valid notice of illegality.
This page describes the procedure to follow to report manifestly illegal content.
1. Who may report?
Any individual or legal entity may report content they consider manifestly illegal, whether or not they hold the rights concerned.
2. Types of content concerned
- glorification of crimes against humanity, denial of such crimes, incitement to racial, ethnic or religious hatred, or hatred based on sexual orientation, gender or disability;
- child sexual abuse material;
- incitement to commit acts of terrorism;
- content that gravely undermines human dignity;
- defamation, insult, invasion of privacy;
- manifest copyright infringement (see also our dedicated procedure at /legal/droits-auteur);
- any content manifestly unlawful under applicable law.
3. Report form
Send your report by email to contact@synaptiik.fr with the subject "Report illegal content" and the following information:
- Identity of the notifier — first and last name, capacity (or company name and representative for a legal entity), postal address, phone, email;
- Precise URL of the content(s) in question on the SYNAPTIIK platform, with dated screenshots;
- Factual description of the content and the reasons why you consider it unlawful;
- Precise legal grounds (statutory provisions, any court decisions, rights invoked);
- Good-faith declaration: "I declare on my honor that I am acting in good faith and am aware of the criminal penalties for abusive reporting (article 6-I-4 LCEN and article 226-10 of the French Criminal Code)."
Warning — a manifestly abusive report may expose its author to criminal penalties of up to one year's imprisonment and a €15,000 fine (art. 6-I-4 LCEN).
4. Internal procedure
- Automatic acknowledgment of receipt within 24 hours, including a ticket number.
- Legal assessment within 48 business hours. SYNAPTIIK may request clarification or forward the report to the content author for a response before deciding.
- Decision — takedown if the content appears manifestly illegal; the content is kept online if the unlawful nature is not manifest or the report is incomplete; temporary suspension possible while the matter is being reviewed.
- Notification of the decision and its grounds to the notifier.
- Logging in an immutable internal register (content_takedown_registry) recording the timestamp, an anonymized identifier of the notifier, the decision and its grounds.
In accordance with article 6-II LCEN, SYNAPTIIK retains identification data of the authors of hosted content for 12 months and makes it available to judicial authorities upon a valid request.
5. Remedies
Authors of removed content have an internal right of appeal (by replying to the decision ticket) and may resort to FEVAD mediation or bring the matter before the courts to assess the validity of the notice and the legitimacy of the takedown.
6. Competent authorities
- Reporting online offenses (PHAROS): internet-signalement.gouv.fr
- Terrorism / child sexual abuse material: PHAROS + OCLCTIC;
- CNIL: cnil.fr/fr/plaintes.
7. Contact
General reporting: contact@synaptiik.fr. DSA point of contact for public authorities: dsa@synaptiik.fr.