Digital Services Act — transparency

In accordance with article 11 DSA, SYNAPTIIK designates a single point of contact for the authorities of Member States, the European Commission and the European Board for Digital Services:

• Email: dsa@synaptiik.fr
• Language(s) of communication: French, English;
• Postal address: SYNAPTIIK (Franck FROMONT, sole proprietorship), Thoissey, France (exact address in the legal notice).

Recipients of the service (registered users and visitors) may communicate with SYNAPTIIK electronically:

• General contact: contact@synaptiik.fr
• Built-in technical support: /help within the product;
• Personal data: dpo@synaptiik.fr

SYNAPTIIK's terms and conditions include information on restrictions imposed on use (moderation, content policies, recommender algorithms) as well as internal remedies:

• Terms of Use
• Terms of Sale

Any user or third party may report the presence of illegal content on the platform. The procedure, the required elements and the procedural safeguards are detailed on the dedicated page:

• Reporting illegal content (LCEN / DSA art. 16)
• Copyright notice (DMCA / French IP Code)

When SYNAPTIIK decides to restrict, remove or suspend content or an account on the basis of the terms and conditions or a notice, the user concerned receives a clear and specific statement of reasons, specifying:

• the decision taken (removal, restriction, suspension, demonetization);
• the facts and circumstances, as well as the source (third-party notice, automated detection, authority report);
• the legal or contractual basis relied upon;
• the internal and external remedies available.

Users whose content or account has been subject to a moderation decision have a right of internal appeal, free of charge and accessible for six months from the decision:

• Structured appeal by email to recours@synaptiik.fr
• Reasoned response within 15 business days;
• Review by a qualified person distinct from the one who took the initial decision;
• Possibility of restoring the content or account if the appeal is well-founded.

Users may also bring a case before a certified out-of-court dispute settlement body designated by their national Digital Services Coordinator. In France, the competent authority is the ARCOM (French Authority for the Regulation of Audiovisual and Digital Communication).

SYNAPTIIK suspends the provision of the service to users who frequently provide manifestly illegal content, and to notifiers or complainants who frequently submit notices or complaints that are manifestly unfounded, following documented and proportionate warnings.

SYNAPTIIK does not display any third-party advertising within the service. The platform is a subscription-based B2B tool with no integrated advertising network.

The Leeza assistant offers the user contextual recommendations (task suggestions, reminders, templates). These recommendations do not constitute a third-party content recommender system within the meaning of article 27 DSA, and are described on the AI Transparency page.

The platform is reserved for professional adults (18 years or older). Account creation is subject to identity / KYB verification. No advertising processing targeted at minors is carried out.

SYNAPTIIK publishes an annual transparency report including:

• number of orders received from Member State authorities, category of content targeted, average response time;
• number of notices received under article 16, decisions taken, average processing time;
• number of internal appeals filed, outcome of appeals, average processing time;
• algorithmic moderation indicators (if applicable, none for the period covered).

First report published on 15 February 2027 (covering the period 1 July 2026 — 31 December 2026 following the Phase 3 commercial launch), then annually thereafter.

SYNAPTIIK cooperates in good faith with the competent authorities and responds without undue delay to valid orders:

• French Digital Services Coordinator: ARCOM;
• CNIL for personal data processing;
• PHAROS (reporting online offenses);
• Judicial authorities upon a valid request (art. 6-II LCEN).

This page is reviewed at least annually or whenever there is a significant change in applicable regulation.