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Transparent fees, secure payments, clear cancellation.
Synaptiik charges a flat 5% service fee, identical everywhere and at all times (Mission Flash, Marketplace, subcontracting, reinforcement) — never a variable commission, never a hidden tier. The fee is billed to the professional client for a real, distinct matchmaking service.
Payments go through Stripe, the regulated payment infrastructure that processes Synaptiik transactions. Funds never leave this infrastructure before being paid out to their final recipient.
Synaptiik never holds funds in escrow and never uses the term "escrow": payments between parties go through the relevant professional's connected account, never a Synaptiik bank account holding them pending release.
Refund windows
Solo and Studio plans: money-back within 14 days monthly, 30 days annually. Prestataire plan: 14 days. Agence and Scale plans: no refund window (specific contractual commitment). A monthly or annual subscription can be cancelled at any time from the account, effective at the end of the current period.
No. It is a flat service fee, billed to the professional for a real, distinct matchmaking or processing service — never a variable cut of the price paid by the end client.
Yes, within 14 days for monthly billing or 30 days for annual billing. Agence and Scale plans have no refund window.
From your account's billing settings, at any time. Cancellation takes effect at the end of the current period — no hidden notice period.
No. Payments go through Stripe and are paid out directly to the relevant professional; Synaptiik never holds funds in escrow.